EN
Complaints
In order to improve our services, we carefully analyse and process every complaint that we receive.
We operate a formal complaints handling procedure. A client’s complaint will be acknowledged promptly.
International Residents (non-EU & non-UK)
It is important that we hear any concerns you have regarding the services we offer. Nexus Global operates a formal complaint handling procedure. A client’s complaint will be acknowledged promptly with a copy of our complaints procedure.
Should you have a complaint, we ask that you inform Nexus Global Office in the first instance. We will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly.
Complaints can be emailed to:
info@nexus-global.net
or you can also write to:
Nexus Global
Waterport Place,
Floor 2 Unit 2.3
Europort Road,
Gibraltar GX11 1AA
EU Residents
It is important that we hear any concerns you have regarding the services we offer. Nexus Global EU operates a formal complaint handling procedure. A client’s complaint will be acknowledged promptly with a copy of our complaints procedure.
Should you have a complaint, we ask that you inform Nexus Global EU Office in the first instance. We will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly.
Complaints can be emailed to:
infocyprus@blacktowerfm.com
or you can also write to:
Nexus Global EU
102 Michael Zavou,
1st Floor,
Ayios Athanasios, Limassol,
4107, Cyprus
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